At NKKTech Global, we recently partnered with a leading Vietnamese technology firm operating a nationwide digital media network via public Wi-Fi. With a growing presence across Southeast Asia and partnerships with major retail and F&B chains, this client needed to enhance their recruitment process to match the scale and complexity of their expanding operations.

🎯 Client Objectives

• Enhance candidate engagement by offering 24/7 responses across multiple platforms.
• Automate recruitment workflows, including CV screening, interview scheduling, and FAQs.
• Boost hiring efficiency by minimizing manual workload and speeding up candidate response times.

💡 Our Solution

NKKTech Global delivered an end-to-end AI chatbot solution tailored specifically to the client’s recruitment model. The solution was built across popular messaging platforms and web portals with seamless integration into their HR tech stack.

✅ Scope of Work:

1. Discovery & Planning
   • Mapped the entire candidate journey and pain points
   • Defined automation opportunities and behavioral flows
2. Chatbot Design & Localization
   • Designed user journeys for pre-screening, scheduling, FAQs, and more
   • Developed bilingual scripts aligned with the client’s brand voice
3. Development & Integration
   • Deployed on platforms such as Messenger, Zalo, and company website
   • Integrated with ATS, internal calendars, and job listings
   • Enabled NLP and keyword-based smart routing
4. Testing & Optimization
   • Conducted functional, UX, and real-candidate UAT
   • Fine-tuned logic based on iterative feedback loops
5. Deployment & Enablement
   • Launched across key channels
   • Delivered training, documentation, and support for HR teams

📊 Impact & Results

The chatbot solution generated strong, measurable outcomes:

• ⏱ Response time reduced by 80% (from hours to under 1 minute)
• 💬 +65% increase in candidate engagement, especially outside business hours
• 🧠 30% reduction in manual workload for recruiters
• ✅ +45% increase in completion rate for pre-screening workflows
• 🌐 Consistent candidate experience across website, Messenger, and Zalo

🧩 Project Collaboration

Our team maintained weekly check-ins, live dashboards, and open communication throughout. We were proud to deliver all milestones on time, with proactive iterations based on client feedback. Our client highlighted our:

• Strategic understanding of recruitment workflows
• Rapid adaptation to last-minute changes
• Ownership mindset and technical excellence

💬 Client Feedback

“They didn’t just build a chatbot — they co-created a solution tailored to our ecosystem. Their responsiveness, flexibility, and professionalism made a real difference.”

While the collaboration was smooth, the client noted potential future improvement in analytics dashboards and post-launch UX fine-tuning, which we’ve already begun addressing.

📌 Interested in building your own AI chatbot for hiring, sales, or customer support?
Let NKKTech Global turn your automation ideas into results.

📧 Contact us: contact@nkk.com.vn