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Customer Service Automation

NKKTech GlobalNews & BlogCustomer Service Automation

AI Call Routing Explained: How Voice AI Handles Customer Calls in Real-Time

AI-powered call routing interface demonstrating how Voice AI handles customer calls in real-time, improving efficiency and customer experience.

What Is AI Call Routing?How Voice AI Handles Customer Calls in Real Time1. Real-Time Speech Recognition2. Intent Detection and Context Analysis3. Inte...

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Success Story: Vietnamese Enterprises Applying AI Chatbot Development Effectively | NKKTech Global

Vietnamese businesswoman interacting with an AI chatbot on her laptop in a modern office, symbolizing the success of enterprises applying AI chatbot technology.

Table of Contents Introduction Overview of AI Chatbots in Vietnamese Businesses Why Enterprises Choose AI Chatbot Development A Typical Success Case ...

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AI Chatbot Development – How to Integrate Chatbot AI with Zalo OA | NKKTech Global

Diagram showing the integration between Zalo OA, an AI chatbot, and a user, illustrating message flow from Zalo OA to the chatbot and then to the user on a blue gradient background.

Table of Contents 1. Introduction to Zalo OA and AI Chatbot Development 2. Benefits of Integrating AI Chatbot with Zalo OA 3. Requirements and Condit...

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Comparing Rasa and Botpress for Vietnamese AI Chatbot Development | NKKTech Global

A visual comparison between Rasa and Botpress chatbot platforms, featuring two robot icons with speech bubbles and a "VS" in the center, set against a tech-themed blue background.

AI Chatbot Development is becoming a vital trend as Vietnamese businesses accelerate digital transformation in customer service and operations. The de...

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AI Chatbot Development: Can Chatbots Replace Customer Service Staff? | NKKTech Global

Illustration comparing a human customer service representative and an AI chatbot, symbolizing the contrast between human support and automated AI assistance.

AI Chatbot Development is becoming a key trend in the digital transformation of customer service. But can chatbots truly replace human staff? Table ...

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