AI Call Center & AI Voice Agent Solutions
Enterprise-grade voice automation to reduce cost, improve CX, and scale support and outbound operations—designed, built, and delivered by NKKTech Global.
What you get
Production-ready architecture, conversation design, integration, QA, and rollout support—built around your KPIs.
4–8 weeks
MVP timeline
24/7
Voice automation
APAC
Multi-language
Powered by real-time voice
We often build on Agora’s real-time stack for low-latency voice, streaming, and call experiences. NKKTech Global leverages cutting-edge voice technology to deliver enterprise-grade AI Voice Agent solutions.
Solutions
Choose a starting point. Each solution can be delivered as a focused MVP, then expanded into an enterprise rollout. NKKTech Global specializes in building scalable AI Call Center platforms and intelligent AI Voice Agent systems for businesses across APAC.
AI Call Center
NKKTech Global‘s AI Call Center solution automates inbound/outbound calls with intent detection, routing, transcription, and analytics. Built for enterprises seeking to transform their customer service operations.
- Real-time transcription & sentiment
- CRM / ERP integration
- Secure recordings & audit logs
AI Voice Platform
NKKTech Global provides a flexible foundation to build AI Voice Agent systems, IVR, streaming, and voice workflows—custom to your domain and compliance requirements.
- STT / TTS + LLM orchestration
- Low-latency voice pipelines
- Region & compliance options
AI Telesales
NKKTech Global‘s AI Telesales platform runs outbound campaigns to qualify leads, follow up, and improve conversion—while staying compliant. Powered by advanced natural language processing and voice AI technology.
- Scripted + adaptive dialogs
- Lead scoring & CRM updates
- Outcome analytics
Typical use cases
NKKTech Global delivers AI Call Center and AI Voice Agent solutions across diverse industries. Learn more about artificial intelligence applications in customer service.
Customer support automation
Tier‑1 support, FAQs, order status, troubleshooting, and smart routing to humans when needed.
Appointments & reminders
Booking, confirmations, schedule changes, and no‑show reduction for healthcare and services.
Payments & collections
Payment reminders, verification steps, and secure handoff to payment links or agents.
Internal helpdesk
IT support hotlines, HR policy Q&A, and internal service desk workflows.
Delivery approach
A structured, iterative process from discovery to optimization. NKKTech Global follows industry best practices for agile development and DevOps methodologies when building AI Call Center solutions.
- 1
Discovery
Requirements, KPIs, and call flows
- 2
Architecture
Voice pipeline, security, integrations
- 3
MVP build
4–8 weeks with weekly demos
- 4
QA & rollout
Load testing, monitoring, production deployment
- 5
Optimize
Improve accuracy, reduce cost, expand scenarios
Let’s build your AI voice roadmap
Tell us your use case (support, telesales, reminders, booking, collections). NKKTech Global will suggest an MVP scope and integration plan for your AI Call Center or AI Voice Agent project.
AI Call Center Platform
NKKTech Global automates inbound and outbound calls with intent detection, routing, transcription, sentiment, and dashboards—built for measurable ROI. Our AI Call Center platform transforms customer service operations across industries.
What you get
Production-ready architecture, conversation design, integration, QA, and rollout support—built around your KPIs.
4–8 weeks
MVP timeline
24/7
Voice automation
APAC
Multi-language
AI Call Center Platform
NKKTech Global delivers a secure, scalable platform to automate voice interactions for support, operations, and outbound calls—built for measurable outcomes. Our AI Call Center solutions integrate seamlessly with existing business systems and workflows.
Core capabilities
- Inbound/outbound call handling
- Intent detection & smart routing
- Real-time transcription & summaries
- Sentiment & quality monitoring
- Agent assist (suggested replies, knowledge)
- Human handoff with full context
Integrations
- CRM (Salesforce, HubSpot, custom)
- Ticketing/helpdesk (Zendesk, Freshdesk)
- ERP/back office systems
- Data warehouse & BI
- SSO (OAuth2/SAML), role-based access
- Webhook & event streaming
Analytics & governance
Dashboards
Real-time KPIs, queues, agent performance, conversion tracking.
Auditability
Call logs, access control, retention policies, export support.
Security
Encryption, least-privilege permissions, monitoring & alerts.
Ideal for
Industries and use cases we excel at
Customer Support
24/7 automated assistance
Insurance / Claims
Streamlined claim processing
FinTech / Banking
Secure financial services
Healthcare
Patient care automation
Retail & E‑commerce
Enhanced shopping experience
Logistics
Efficient delivery management
We recommend starting with 2–3 high-volume call scenarios, then expanding coverage as accuracy and ROI are proven.
Let’s build your AI voice roadmap
Tell us your use case (support, telesales, reminders, booking, collections). NKKTech Global will suggest an MVP scope and integration plan for your AI Call Center or AI Voice Agent project.
AI Voice Platform
NKKTech Global provides a flexible, low-latency foundation to build AI Voice Agent systems, IVR, and real-time voice workflows—custom to your domain and compliance needs. Leveraging Agora’s real-time communication platform for enterprise-grade voice experiences.
What you get
Production-ready architecture, conversation design, integration, QA, and rollout support—built around your KPIs.
4–8 weeks
MVP timeline
24/7
Voice automation
APAC
Multi-language
AI Voice Platform
NKKTech Global provides a modular foundation for building AI Voice Agent systems and real-time voice experiences—optimized for latency, reliability, and enterprise controls. Built on Agora’s real-time communication infrastructure for global scale.
Voice pipeline
- Low-latency streaming voice
- Speech-to-text (STT) and text-to-speech (TTS)
- LLM orchestration & tool calling
- Context memory & session management
- Noise handling and barge-in support
Enterprise controls
- PII redaction & data retention controls
- Content safety and policy checks
- Role-based access & audit logs
- Multi-region deployments
- Observability: logs, traces, metrics
Build on Agora (common option)
For real-time voice, many teams choose Agora for low-latency RTC features. NKKTech Global can integrate your AI logic with Agora’s SDKs and build a production-grade AI Voice Agent platform around it.
Voice quality
Stable real-time voice under varying networks.
Scale
Designed for high concurrency and global usage.
Flexibility
Custom flows, integrations, and UI dashboards.
What we deliver
- Reference architecture + security model
- Conversation design guidelines and templates
- SDK integration + backend services
- Admin dashboard for configs and analytics
- Production deployment + monitoring
Let’s build your AI voice roadmap
Tell us your use case (support, telesales, reminders, booking, collections). NKKTech Global will suggest an MVP scope and integration plan for your AI Call Center or AI Voice Agent project.
AI Telesales & Outbound Automation
NKKTech Global runs compliant outbound campaigns with AI Voice Agent technology—qualify leads, schedule callbacks, and hand off hot leads to humans with full context. Our intelligent AI Call Center solutions maximize conversion rates while ensuring compliance.
What you get
Production-ready architecture, conversation design, integration, QA, and rollout support—built around your KPIs.
4–8 weeks
MVP timeline
24/7
Voice automation
APAC
Multi-language
AI Telesales & Outbound Automation
NKKTech Global automates outbound campaigns to qualify leads, follow up, and improve conversion—while keeping control of scripts, compliance, and handoff. Our AI Voice Agent technology powers intelligent conversations that drive results.
Campaign features
- List import & segmentation
- Scripted dialogs with dynamic branching
- Lead qualification and scoring
- Call outcomes + disposition tracking
- Callback scheduling & reminders
Sales ops integration
- CRM updates (contacts, notes, status)
- Webhook events for downstream systems
- Consent & compliance tracking
- Analytics dashboard (conversion funnel)
- Human agent takeover for hot leads
Recommended MVP scope
Essential features to launch your AI telesales solution
Campaign & Scripts
1 product/service campaign with 1–2 scripts
Lead Management
Lead list import + basic segmentation
Tracking & Integration
Outcome tracking + CRM sync
Compliance
Compliance checks (consent, opt-out)
Analytics
Dashboard with conversion metrics
What’s next after MVP?
We expand scripts, add personalization, improve accuracy, and automate reporting and optimization to scale your AI telesales operations.
Best-fit industries
Industries where our AI telesales solutions deliver exceptional results
SaaS
Software subscription sales
Education
Course enrollment & support
Real estate
Property inquiries & bookings
Retail
Product promotions & sales
Insurance
Policy sales & renewals
Financial services
Banking & investment products
Let’s build your AI voice roadmap
Tell us your use case (support, telesales, reminders, booking, collections). NKKTech Global will suggest an MVP scope and integration plan for your AI Call Center or AI Voice Agent project.